FAQ subscription

Frequently asked question regarding the subscription services are listed here. In case of new questions please write an email to sambashop@sernet.de.

• Where do I to find newest information?
  For any news about SAMBA+, pending releases and security info please refer to https://samba.plus/blog/
  
  You can register for SerNet's Samba Newsletter using this form: https://samba.plus/newsletter/
  If you prefer other information channels, you can also subscribe to our RSS feed (https://samba.plus/feed.rss). 

• What is a subscription?
  Within the subscription contract you have access to our SAMBA+ executable packages for Enterprise Linux that we derived from the free public Samba sources. This access is available for 1,2 or 3 years and is valid for 5 servers, regardless the CPU number and other hardware specifications, virtualized or on bare metal.
  
  
• How do I activate a new SAMBA+ subscription?
  Please follow these four steps to activate a new SAMBA+ subscription: 
  1. Purchase a SAMBA+ subscription in this online shop,
  2. copy subscription key from your user account under "serial numbers",
  3. create customer account in the subscription portal OPOSSO,
  4. paste subscription key from the OPOSSO portal under "new subscription" and set a password.
  Please refer to the instructions in the OPOSSO How-To!
  
  
• How do I extend an existing SAMBA+ subscription?
  Please follow these three steps to renew an existing SAMBA+ subscription: 
  1. Purchase a SAMBA+ subscription in this online shop,  
  2. copy subscription key in your user account under "serial numbers",
  3. paste subscription key in the subscription portal OPOSSO under "extend selected subscriptions".
  
  
• What happens when the subscription expires?
  Samba is free software licensed unter GPLv3 and higher. After downloading the software you are free to own, to use, and to modify the software. Please refer to our terms and conditions for detailed explanation.
  
  
• Is there any support included?
  No. Subscription means access to the software and any updates and upgrades during the duration of the contract. Additional Samba support is available worldwide, refer to https://www.samba.org/samba/support/. Information about SerNet's support offerings are available right here.