Right to cancel
Legally required information on right to cancel
Right to cancel
You may cancel your contractual statement within one month without giving reasons in written form (e.g. by letter, fax, email). This time period starts with the receipt of this declaration in written form but not before conclusion of the contract and also not before fulfillment of our duty to information acc. to article 246 §2 in connection with §1 para. 1 and 2 EGBGB as well as our obligations acc. to §312g para. 1 clause 1 BGB in connection with article 246 §3 EGBGB. To maintain the cancellation period it is sufficient to have sent the cancellation within the period. The revocation has to be addressed to:
SerNet Service Network GmbH
contact @ sernet.com
Fax: +49 551 - 37 0000 9
In case of a successful cancellation the received services on both sides have to be returned as well as usage received thereby (e.g. interest). If you are unable to return the received services and usages (e. g. usage advantages) or only able to return them partly or in degraded condition you have to replace the lost value to us. This may mean that you have to fulfill your contractual payment obligations for the time period until the revocation anyhow. Obligations to return payments must be met withing 30 days. This time period begins for you with sending of your revocation, for us it begins with the receipt of said revocation.
Your revocation right for the purchase of documents ends prematurely if the contract is fulfilled completely by both sides on your explicit request before you have made use of your revocation right.
The EU Commission has set up an internet platform for the online settlement of disputes ("ODR platform") between entrepreneurs and consumers. The ODR platform can be reached at https://ec.europa.eu/consumers/odr/.