Support

SerNet offers true 24/7 support with optional service level agreements. Our services include Support for problems with installation, configuration and maintenance of Samba, Consulting for knowledge transfer and in-depth training and Development to create new software features or to identify and fix bugs. The easiest way to receive support is to buy a SAMBA+ Support Budget of 10 to 40 hours directly in this shop. You will receive a confirmation from SerNet within one hour about your established contract and you can directly contact SerNet's support team via email at your convenience - and via phone during business hours. If you need to establish a support contract via your procurement and/or legal department do not hesitate to contact SerNet's sales team via email at sales@sernet.de. We will respond to your request no later than the next business day with a contract draft and an open ear to your procurement needs.